Hearing Brain Audiology is a small and client-focused healthcare practice. To help focus on patient care, we partner with Retell AI to offer a virtual front desk for incoming calls. Our front desk agent is equipped to answer most high-level questions and provide support to callers when needed. Please see below for the full privacy policy and terms & conditions.


Callers can choose to reach out through the website or by email if they would like to connect directly with a member of our team. Response times through email can be slow, as we encourage our team to emphasize patient care. 


We recommend trying our virtual front desk for immediate assistance: 312-841-7422


Privacy Policy - Retell AI

Effective Date: April 1, 2026

Hearing Brain Audiology (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

1. Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address (if provided)
  • Appointment-related information
  • Information shared during phone calls or communications

We limit collection to the minimum necessary to provide our services.

2. How We Use Your Information

We use your information to:

  • Provide audiology services
  • Schedule and manage appointments
  • Communicate with you regarding your care
  • Send transactional SMS messages when requested

We do not use your information for marketing via SMS.

3. SMS Communications

If you provide consent, we may send you SMS messages related to your request.

  • Messages are transactional only (e.g., appointment scheduling links)
  • Message frequency: One message per request
  • Message and data rates may apply
  • You can opt out at any time by replying STOP
  • You can reply HELP for assistance

No sensitive health information will be sent via SMS.

4. Consent to Receive Messages

We obtain explicit verbal consent before sending SMS messages.

During a phone call, you may be asked to confirm that you would like to receive a one-time text message containing a scheduling link. Messages are only sent after consent is provided.

5. Data Sharing and Use Restrictions

We respect your privacy and protect your information.

  • We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
  • We do not share, sell, or disclose mobile information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following circumstances:

  • With HIPAA-compliant service providers who assist in delivering our services (under Business Associate Agreements)
  • As required by law or legal obligation

6. HIPAA Compliance & Data Security

We maintain administrative, technical, and physical safeguards designed to protect Protected Health Information (PHI), including:

  • Business Associate Agreements (BAAs) with applicable vendors
  • Restricted access to authorized personnel only
  • Adherence to the “minimum necessary” standard

7. Data Retention

We retain personal and communication data for up to 30 days, unless a longer retention period is required by law. After this period, data is securely deleted.

8. Your Rights

You have the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal obligations

9. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

Email: drbaker@hearingbrainaudiology.com